If, after talking with your Marque representative, you feel that details in your job need to be queried, you may use our Customer Help Centre.

If you’re looking for a general update on your job progress, please visit your supplied client portal or contact your Marque liaison.


  1. Registration
    Your registration will be acknowledged, logged and tracked in our register within 2 business days.
  2. Evaluation
    We will work with you to evaluate and create an escalation strategy within 5 business days.
  3. Confirmation
    We will confirm your escalation strategy in writing.

Please fill in the form below to begin the escalation process:

Submit a request

Log an escalation

I have queried my concerns with my Marque liaison