1300 062 778

COVID-19 & MARQUE LUXURY HOMES BUSINESS OPERATIONS

 

To our valued customers,

We remain as committed as ever to helping you build with confidence.

We want to take this opportunity to reassure you on the stability of Marque Luxury Homes. Financially, we will withstand outside market pressures both in the short and long term, and our workforce remains operational, meaning we are not forecasting any significant delays in your projects.

Since March 2020, there have been some changes in the way Marque Luxury Homes conducts its business in response to the global COVID-19 pandemic. Here in Metropolitan Melbourne, the announcement of Stage 4 restrictions on Sunday 2 and Monday 3 August, has meant some additional temporary changes.

 

Existing customers:

We remain very confident that this will have very little impact on your build, whatever stage it is at and of being able to complete your home as agreed in your building contract. However, should you have any queries about your new home project, please reach out to your usual contact or call 1300 062 778.

 

Potential customers:

Our new home specialists are providing the same quality service. At this time, you can:

  • View our home designs online.
  • Take virtual tours of many of our homes online, which one of our friendly new home specialist can arrange.
  • Submit an online sales enquiry.
  • Telephone us to speak to a new home specialist on 1300 062 778.

Display Home Visits:

Display homes are currently closed. We will re-open our display homes as soon as it is safe to do so. Our website is jam-packed with helpful information to help you with decisions about your new home build.

Our new home specialist are happy to chat with you over the phone and online to answer any queries you may have. Please do not hesitate to get in touch via 1300 062 778 or https://marque.com.au/contact/.

 

Operations:

Our office-based team members are working from home with modified systems and processes and these are working seamlessly. Our teams are working to ensure all new deposits and contracts are efficiently actioned so construction can commence as quickly as possible.

 

Construction:

Our construction teams are continuing to supervise and oversee all jobs and trades with rigorous safety guidelines in place. Our trades continue to work on-site, adhering to AHB Group COVID-19 on-site safety guidelines and the Victorian Government’s mandates, including limited trades on-site.

In the interest of public safety and as advised by the HIA, we’re asking our customers and suppliers to not visit sites unless by pre-booked appointment for presentation or settlement. Thank you for your understanding.

 

Supply Chain:

We have the necessary products and building supplies through our long-term partners to complete all new home orders – we are not forecasting any supply chain impacts.

Thank you for your patience and understanding as we continue to navigate changed business practices during the COVID-19 pandemic.

We urge all our customers, stakeholders and partners to play their part in controlling the spread of the virus. Please remain vigilant of the health and safety measures and advice being communicated by Federal and State Governments and leading health organisations.  Abiding by these precautions together and looking after one another, we will navigate these difficult times safely.

There’s no doubt these are challenging times for Australia. If we come together as a community, our culture of mateship and supporting each other will see us all through the months ahead.

Marque Luxury Homes remains dedicated to helping you build your dream home.

We encourage you to contact us on 1300 062 778 if you have any questions or concerns.